Privacy Policy

Effective Date: 31 July 2025

Website Owner and Service Provider: ⫷⫸ CONSYSTEAM s.r.o., a private limited company duly incorporated and existing under the laws of the Slovak Republic, with its registered office at Doležalova 15C, 821 04 Bratislava - Ružinov, Slovenská republika. The company is registered in the Slovak Commercial Register under Company ID (IČO) 56829914, Tax Identification Number (DIČ) 2122463981. The Provider can be contacted via email at consysteam@gmail.com. For the purposes of this Privacy Policy, the term “Provider,” “we,” “us,” or “our” refers to ⫷⫸ CONSYSTEAM s.r.o.

Website: https://consysteam.com

1. Introduction

The Provider is committed to safeguarding the privacy and security of personal data entrusted to us by our clients, website visitors, and partners. This Privacy Policy outlines how we collect, process, store, and protect your personal information when you access our website, engage our services, or otherwise interact with us.

Our data processing activities comply with the provisions of the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Slovak Personal Data Protection Act, and other applicable laws and regulations. We process personal data lawfully, fairly, and transparently, ensuring that your rights are respected and upheld.

2. Scope of This Policy

This Privacy Policy applies to all personal data processed by the Provider in connection with:

• Use of the website consysteam.com
• Provision of consulting, operational, automation, and related services
• Client communications, including newsletters, service updates, and marketing campaigns (where consent is provided)
• Payment processing and subscription management

3. Data We Collect

We may collect and process the following categories of personal data:

• Identification Data: Name and surname
• Contact Data: Email address and other contact details you provide
• Financial Data: Payment details (securely processed by our payment service provider, Stripe)
• Technical Data: IP address, browser type, device information, operating system, and browsing history on our website
• Usage Data: Information on how you use our website and services, collected via analytics tools (Google Analytics, Hotjar)

We collect this data directly from you (e.g., when you complete forms or subscribe to services) and automatically through cookies and tracking technologies.

3. How We Use Your Data

The Provider processes personal data exclusively for legitimate and specified purposes. In particular, we use your personal data to:

• Deliver and manage our services: To enable account creation, provide access to subscribed services, configure features, and ensure the proper functioning of our website and offerings.
• Improve service quality and user experience: To analyze performance, identify areas for enhancement, and personalize content and features to better meet your needs.
• Process payments securely: To facilitate subscription fees and other transactions through our payment partner, Stripe, ensuring compliance with security standards such as PCI DSS.
• Communicate with you: To send important operational notices, service updates, and—where explicit consent is provided—marketing communications, newsletters, and promotional offers.
• Ensure compliance and protect our business: To meet our legal and regulatory obligations, detect and prevent fraud, misuse, or other unlawful activities, and enforce our Terms of Service.

4. Sharing Your Data

We do not sell or rent your personal data. However, to operate effectively, we may share your data with carefully selected and trusted third-party service providers that support our business operations. Such sharing is conducted under strict contractual agreements and in compliance with the GDPR.

These third parties include:

• Stripe, Inc. – for secure payment processing and subscription management (Privacy Policy).
• Google Analytics – for website traffic measurement, performance monitoring, and aggregated statistical analysis (Privacy Policy).
• Hotjar Ltd. – for behavioral analytics to understand how visitors interact with our site and improve usability (Privacy Policy).

All such providers process your personal data on our behalf and in accordance with strict data protection obligations. Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards—such as Standard Contractual Clauses (SCCs)—are applied to ensure adequate protection.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enable core site functionality, remember user preferences, enhance security, analyze traffic, and optimize user experience. Cookies are small text files placed on your device when you visit our site.

Types of cookies we may use include:

• Strictly necessary cookies: Required for the website to function correctly and securely.
• Performance cookies: Collect aggregated information about site usage to help us improve performance and usability.
• Functionality cookies: Allow the site to remember your preferences and settings.
• Analytics and tracking cookies: Used by tools such as Google Analytics and Hotjar to analyze visitor behavior and improve services.

You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

6. Legal Basis for Processing

We process your personal data only when there is a valid legal basis under the General Data Protection Regulation (GDPR). These include:

• Consent (Article 6(1)(a) GDPR): When you have provided clear and explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications.
• Contractual necessity (Article 6(1)(b) GDPR): When processing is required to enter into or perform a contract with you, including delivering subscribed services and managing your account.
• Legal obligations (Article 6(1)(c) GDPR): When processing is necessary to comply with applicable laws, such as financial record-keeping and anti-fraud regulations.
• Legitimate interests (Article 6(1)(f) GDPR): When processing is necessary for our legitimate business purposes, provided that such interests do not override your fundamental rights and freedoms.

7. Data Retention

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or to meet legal, regulatory, or contractual requirements. The retention period may vary depending on the nature of the data and the context of processing, but in general:

• Account and transaction data are retained for the duration of your subscription and for a statutory period thereafter, as required by Slovak accounting and tax laws.
• Marketing-related data is retained until you withdraw your consent or opt out of communications.
• Usage and analytics data is stored in aggregated or anonymized form where possible.

Once the retention period has expired, we will securely delete or anonymize your personal data in accordance with best practices.

8. Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure (“right to be forgotten”): To request deletion of your personal data when it is no longer necessary or when you withdraw consent.
• Right to restriction of processing: To request that we limit the processing of your data in specific circumstances.
• Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another controller.
• Right to object: To object to processing based on legitimate interests, including profiling.
• Right to withdraw consent: To withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to lodge a complaint: To file a complaint with the Slovak Data Protection Authority (https://dataprotection.gov.sk) if you believe your rights have been violated.

9. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure network architecture, regular security testing, access controls, and staff training. Our partners and service providers are contractually bound to maintain equivalent security standards.

While we take every reasonable step to safeguard your data, no transmission of information over the internet can be guaranteed as completely secure. You acknowledge and accept that you provide personal data at your own risk.

10. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact us at:

Email: consysteam@gmail.com

Postal Address: ⫷⫸ CONSYSTEAM s.r.o., Doležalova 15C, 821 04 Bratislava - Ružinov, Slovenská republika